Return & Refund Policy

Effective Date: 13 September 2026

At AMULTAAS, we want you to love what you order. Every product is carefully checked before dispatch. Please read our Return & Refund Policy before placing your order.

1. No Cash Refunds
AMULTAAS does not currently offer cash refunds for change of mind, incorrect size selection, personal preference, or any other reason where the product is eligible for an exchange/store credit. Where a return is approved, the refund will be provided as AMULTAAS Store Credit and not as a cash refund. Store credit may be used towards a future purchase on the AMULTAAS website.

2. Eligible Returns
A return or exchange request may be considered if:

• The product received is damaged.
• The product is defective.
• The wrong product has been delivered.
• The product received is materially different from the product ordered.
• The product has a manufacturing defect.
  Any issue must be reported within 48 hours of delivery.
  Customers are required to provide clear photographs/videos of the product and packaging where
  requested.

3. Non-Returnable Items
The following items cannot be returned or exchanged unless they are received damaged, defective,
incorrect, or materially different from what was ordered:

• Products that have been worn, washed, altered or damaged by the customer.
• Products without their original tags.
• Products without original packaging where the packaging is required for verification.
• Products showing signs of use, makeup, perfume, stains or other marks.
• Items purchased during a final sale/clearance sale, unless defective or incorrectly delivered.
• Any product specifically identified as non-returnable on its product page.

4. Return Conditions
To be eligible for an approved return/exchange:

• The product must be unused and unworn.
• Original tags must remain attached.
• The product must be returned in its original condition.
• The product must not have been washed, altered or damaged.
• The original packaging should be retained where applicable.

AMULTAAS reserves the right to reject a return if the product does not meet these conditions.

5. Store Credit
Once an approved return is received and inspected, eligible customers will receive AMULTAAS Store Credit. Store credit will normally be issued after the returned product passes inspection.
Store credit:

• Cannot be exchanged for cash.
• Cannot be transferred unless expressly permitted by AMULTAAS.
• Can be used towards future purchases on the AMULTAAS website.
• May be subject to the validity period communicated when the credit is issued.

6. Exchanges
Subject to availability, AMULTAAS may offer an exchange for another size or eligible product.
If the requested replacement is unavailable, eligible customers may receive Store Credit instead.

7. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of
delivery.
Please keep the product, tags, packaging and shipping label until the issue has been resolved.
AMULTAAS may request photographs or videos to verify the issue.

8. Return Shipping
Where the return is due to an approved AMULTAAS error, such as an incorrect or defective product,
AMULTAAS may arrange or reimburse the applicable return shipping cost.
For other approved returns or exchanges, return shipping charges may apply.

9. Order Cancellation
Orders may be cancelled only before they are processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible. Where an eligible cancellation is approved, the applicable amount will be processed according to AMULTAAS's refund/store-credit policy.

10. Contact Us
For return or exchange requests, please contact:
AMULTAAS Customer Support
Email: support@amultaas.com
Phone/WhatsApp: +91 8130718777
Please include your order number and photographs/videos where applicable.
AMULTAAS reserves the right to update this policy from time to time